Privacy Policy

What Information do we process and why?

Your privacy is important to us.  We only collect and keep information that will assist us in fulfilling our obligations to you and the statutory authorities and regulators.  We collect and process personal information about you and others (if their personal information is provided by you) in accordance with our Data Protection Policy and in accordance with the General Data Protection Regulations.

The lawful basis of that processing depends on the nature of our relationship with you and is as follows:

• Enquirers - Legitimate Interest;

• Customers - Contract;

• Supporters / Followers - Consent;

• Employees and Contractors - Legal Obligation;

• Emergency Contacts - Legitimate Interest.

We only keep personal information for as long as is necessary to meet our obligations to you and your legitimate interests or to meet our contractual, legal, regulatory or compliance obligations and our legitimate interests.  We keep

• Identity and contact information;

• Emergency contact information in the event of an emergency, injury, illness or accident;

• Together with any other information necessary for us to comply with the law or to meet our regulatory, contract or compliance obligations. These include, but are not limited to, our obligations to comply with company Law, accounting Law, taxation law, employment law, and to meet the requirements of our insurers.

What are your rights?

You have the right to

• Ask if we have any personal information about you;

• Access that information;

• Correct any errors; to object to it being retained;

• Have the information erased (if applicable);

• Ask us to stop marketing to you;

And if you are not satisfied with our response, you have a right to complain to the regulator in the UK, which is the Information Commissioner’s Office. 

What about marketing communications?

In all our marketing communications you have the ability to unsubscribe from further communications and to access your profile online to make clear your preferences for your involvement with us and your preferences for how we communicate with you.

It is not possible to opt-out of receiving messages about any service agreements with us or our customer satisfaction surveys sent as part of our contractural process (which are not considered as marketing for these purposes). This ensures we can always contact you in connection with our engagements with you and in order to improve our customer satisfaction for the future.

We are a small company with limited administrative resources and we have adopted a policy where we manage our information retention and erasure responsibilities periodically . However, unsubscribe requests and data protection requests are dealt with as promptly as necessary.

How long do we keep your information for?

Where there is a legal requirement for us to keep information we retain it for the statutory period.

In all other cases we retain it for the period necessary to meet our contractual, compliance or insurance requirements or until such time as consent lapses or is withdrawn.

Where any of our data subjects ask us not to use their information for marketing purposes we cease using it for that purpose immediately. 

Do we share data with other organisations?

We do not pass our information to any third parties under any circumstances unless we are required to do so for statutory, regulatory or compliance purposes.

We do have Data Processing Agreements under the General Data Processing Regulations with IT infrastructure suppliers for cloud storage and for email processing. Details are available on request. We also have Data Processing Agreements with our payment processing partners to permit the transfer of customer information to enable us to fulfil our contracts. Again, details are available on request.

How to contact us with regard to this Privacy Policy or to exercise Data Protection rights?

For questions or queries you can contact us by submitting an online form. 

To formally exercise your data protection rights it is necessary to apply in writing to us, Prospect (Devon) Ltd, at our registered office address, Generator Hub, The Quay, Exeter, Devon, EX2 4AN. 

Prospect is the trading name of Prospect (Devon) Ltd,  Registered in England and Wales, company number 16736801.